FAQs - Mission Click

Frequently Asked Questions

Scope & Deliverables

How much work is included?

Each service includes the deliverables described in your proposal. If additional work is requested outside that scope, we’ll discuss your options with you and provide an estimate before moving forward with additional work.

Can I request additional work?

Absolutely. Additional services outside the agreed scope are billed separately and are never started without your approval. If this additional work has a competing deadline, we’ll work with you to redefine priorities as needed to make sure you get what you need when you need it.

Are there any limitations?

Each service is designed around a defined scope of work. Your proposal outlines what’s included. Significant revisions, new projects, or requests outside that scope may require a separate estimate.

Who will I work with?

Every Mission Click client is assigned a dedicated Digital Project Coordinator who serves as your primary point of contact. They’ll coordinate your project, keep you informed of progress, answer questions, and help ensure everything stays on schedule.

Pricing

Does the quoted price include everything?

Your proposal includes all Mission Click service fees, printing, postage, and advertising budgets as specifically listed, as well as any standard plug-in licensing or stock photography needs, so there shouldn’t be any surprises. Any specifically requested third-party services or subscriptions, such as specialized software or premium plugins, are not included but can be added upon your request.

Can pricing change?

No. The quoted price for the services in your proposal will not change during the agreed service period unless you request additional work or modify the scope of the project.

Will I be charged for additional work without approval?

Never. Any work outside the agreed scope requires your approval before we proceed.

Payment & Agreement

When is payment due?

Payment terms are outlined in your proposal and invoice. Recurring services are billed according to the schedule shown.

Do services automatically renew?

Some ongoing services, such as hosting, maintenance, content management, or marketing subscriptions, renew automatically to avoid interruption. Renewal pricing, if applicable, will be communicated in advance.

Can I cancel?

Yes. Either party may cancel recurring services with written notice according to the terms outlined in your agreement. Any work already completed or committed to remains payable.

Client Responsibilities

What do I need to provide?

Clients are responsible for supplying requested content such as branding assets, account access, design approvals, and feedback in a timely manner so projects can remain on schedule.

What happens if I'm slow to respond?

Project timelines depend on timely communication. Delays in receiving required information or approvals may affect your project timeline, but you’ll have a dedicated project manager to keep you informed and help keep everything moving forward.

Mission Click Responsibilities

What is Mission Click responsible for?

We’ll provide the services described in your proposal, communicate clearly throughout the project, manage the agreed-upon work professionally, and proactively recommend opportunities that support your goals.

Third-Party Platforms

Who owns my website, advertising accounts, and other platforms?

Whenever possible, accounts are established in the client’s name. You retain ownership of your website content, advertising accounts, domains, and other digital assets unless otherwise agreed.

Who pays third-party costs?

Unless otherwise noted in your proposal, the client is responsible for third-party costs such as advertising budgets, domain registrations, software subscriptions, premium plugins, printing, and postage.

Changes During the Project

What if my needs change?

That’s completely normal. We’ll discuss the requested changes together and provide an updated estimate before beginning any additional work.

Our Promise

Guidance, never pressure, as you navigate your online presence.

Our role is to help you better understand your opportunities, challenges, and goals online so you can move forward with confidence. Whether or not we partner together, we’re happy to provide insight and explore what support from Mission Click may look like for your organization.